Call us NOW (647) 952-9322
HERE FOR YOU 24/7/365
Life is full of surprises. Our Roadside Assistance program was designed to provide customers with that peace of mind and confidence in knowing that their basic roadside needs will be met, under the terms and conditions of your vehicle's warranty, or extended warranty coverage.
Just call us toll free at 1-800-363-4869
- Flat Tire Change
- Fuel Delivery (if you run out of gas)
- Unlocking Services
- Dead Battery Boost
Schedule your service online, or call our Service Department for an appointment at (647) 952-9322 or, stop by and see us in person at 290 Dundas St E, Mississauga, ON L5A 1W9.
Hours of Operation
Monday - Wednesday
7:30am - 5:30pm
7:30am - 8:00pm
7:30am - 5:30pm
8:00am - 1:00pm
Upon your call, a member of the 24-Hour Roadside Assistance Program hotline team will dispatch a towing service to transport your vehicle to the closest dealership that services your brand of vehicle. If you choose to go to another dealership, you may be responsible for the cost if the extra distance exceeds 50kms.
*If the vehicle needs to be towed and the cause is not due to a warranted mechanical condition, then the vehicle will be towed at owner expense.*
Need a Tow?
If your vehicle cannot be driven because of mechanical breakdown, it will be towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA Retailer of your choice, provided it is within a 35-kilometre distance of the point of breakdown).
If your vehicle is stuck in a ditch or snow, on or adjacent to a public roadway and appears to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your vehicle is unable to proceed under its own power and a tow is required once the winch is performed, you will be responsible for paying the service facility for the winch and the tow.
If your battery is dead, jump-start assistance will be dispatched to your location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the point of breakdown).
If your keys are locked in your vehicle or your locks are frozen, help will be sent to your location. (Service is limited to providing access to the seating area only and does not include the cost of replacing keys.)
If you have a flat tire, the service facility will remove it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
Out of Fuel?
If your vehicle runs out of fuel, a small amount of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will be towed to the nearest re-fueling centre. In these instances, the cost of fuel purchased will be your responsibility.
24-Hour Roadside Assistance is applicable for the term of 5 years or 100,000 kilometres, whichever comes first. Vehicles placed in taxi, police, limousine, postal or ambulance service and all SRT vehicles are covered for roadside assistance for 3 years or 60,000 kilometres, whichever comes first.
If you purchased certain Extended Service Contract Policies offered through our Mopar® Vehicle Protection (MVP) program, this would provide an additional level of coverage on warrantable components offered through these plans. Please see Cooksville Chrysler, Dodge, Jeep®, Ram for further details.
Roadside Assistance Exclusions:
- Roadside claims that are provided by unlicensed providers.
- Covered service must be provided in Canada or the Continental United States and is limited to plated and insured vehicles that use public roadways.
- Incidental or consequential damages and/or charges connected with the failure of your vehicle. Some examples may include lost time and inconvenience; the loss of the use of your vehicle; rental car expenses; fuel cost; telephone, travel, meal and/or lodging expenses; the loss of personal or commercial property; the loss of work related revenue.
- The program does not pay for towing required because of an accident.
- Any vehicle that has had the odometer altered.