Roadside Assistance
HERE FOR YOU 24/7/365
Life is full of surprises. Our Roadside Assistance program was designed to provide customers with that peace of mind and confidence in knowing that their basic roadside needs will be met, under the terms and conditions of your vehicle's warranty, or extended warranty coverage.
| Days | Hours |
| Monday | 7:30AM to 5:00PM |
| Tuesday | 7:30AM to 5:00PM |
| Wednesday | 7:30AM to 5:00PM |
| Thursday | 7:30AM to 5:00PM |
| Friday | 7:30AM to 5:00PM |
| Saturday | 8:00AM to 1:00PM |
| Sunday | Closed |
Just call us toll free at 1-800-363-4869
We Provide:
- Towing
- Flat Tire Change
- Fuel Delivery (if you run out of gas)
- Unlocking Services
- Dead Battery Boost
Towing Services:
Upon your call, a member of the 24-Hour Roadside Assistance Program hotline team will dispatch a towing service to transport your vehicle to the closest dealership that services your brand of vehicle. If you choose to go to another dealership, you may be responsible for the cost if the extra distance exceeds 50kms.
*If the vehicle needs to be towed and the cause is not due to a warranted mechanical condition, then the vehicle will be towed at owner expense.*
COVERED SERVICES
Need a Tow?
If your vehicle cannot be driven because of mechanical breakdown, it will be towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA Retailer of your choice, provided it is within a 35-kilometre distance of the point of breakdown).
Stuck?
If your vehicle is stuck in a ditch or snow, on or adjacent to a public roadway and appears to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your vehicle is unable to proceed under its own power and a tow is required once the winch is performed, you will be responsible for paying the service facility for the winch and the tow.
Dead Battery?
If your battery is dead, jump-start assistance will be dispatched to your location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the point of breakdown).
Locked Out?
If your keys are locked in your vehicle or your locks are frozen, help will be sent to your location. (Service is limited to providing access to the seating area only and does not include the cost of replacing keys.)
Flat Tire?
If you have a flat tire, the service facility will remove it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
Out of Fuel?
If your vehicle runs out of fuel, a small amount of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will be towed to the nearest re-fueling centre. In these instances, the cost of fuel purchased will be your responsibility.
